➔ Must Have Experience in Test Automation with (Telecom Domain / 4G / 5G).
➔ Must Be Based in EU.
What you will be a part of
We are an ambitious and innovative Telecom software company. We are global, well-
funded and supported by a highly skilled team of talents and advisors from France,
the US and Germany. We want to build a worldwide open-source champion and we
are uncompromising in our desire to achieve our best, day-in day-out.
Our ultimate mission is to make sure the Industry at large consumes less energy and
raw materials through its digital transformation. We are supporting the NGO “1% for
the Planet”.
Your Role & Responsibilities
The Test and Support Engineer is responsible for providing post-sales support services for the products that are delivered to our customers. He/she is part of the support team and works with the head of support.
The Support Engineer has an important role in the organization being customer interface, ensuring customer issues resolution and customer satisfaction.
In this role, you will coordinate various activities with the Head of support, R&D team, and Customers such as: Respond to customer support requests and resolve their incidents/enquiries following the communication channel used (Phone, Mail, Jira Support platform)
- Help and guide customers using Firecell’s products
- Define problems, indicate errors and ensure follow-up until resolution
- Assist customers in data collection to prepare an enquiry for level2 support for
- the complex cases
- Replicate and troubleshoot customer scenarios in the Lab.
- Generate reports describing the customer’s case, root cause and solution
- Suggest and recommend functional enhancements internally via the used
- tools
- Update FAQ pages as part of knowledge sharing for customers and the Firecell internal team
About you – what we are looking for
Top experiences/skills we will consider are:
- You possess a Bachelor’s/Master’s degree in telecommunications/computer science-Electronics and communications
- You have 3 to 5 years prior experience as a support Engineer for mobile networks and ideally an experience in the Telecommunication Industry
- Knowledge of a wide variety of management tools like Jira, GitLab, and Jenkins.
- Hands-on protocol knowledge on one or more of the following
- LTE/5G RAN (RRC, PDCP, MAC, RLC, etc)
- CORE protocol stack (NAS, S1AP, GTPC/U and 5G CN interfaces, etc.)
- Hands-on experience with OAI eNB/gNB is an added advantage
- Experience with usage of QCAT, QXDM, and Amarisoft UE simulator is added advantage
- Good knowledge of Linux operating systems and CLI commands
- Very Good experience in C/C++ programming
- Experience in analyzing logs, and IP captures protocols definition.
- Customer-oriented
- The ability to find creative solutions to complex engineering problems
- A methodical mind, attention to detail, analytical thinking, energetic and
- positive attitude
- Native or fluent in English and French will be an advantage
What you will be a part of
We are an ambitious and innovative Telecom software company. We are global, well-
funded and supported by a highly skilled team of talents and advisors from France,
the US and Germany. We want to build a worldwide open-source champion and we
are uncompromising in our desire to achieve our best, day-in day-out.
We have 4 main values that guide everything we do:
- Be Open – to change, to movement, to challenges, to criticism, to get better
- Be Pragmatic – simple steps are better than grand plans, success is built thanks to thousands of small steps, some are failures, and many are successes
- Be Reliable – each team member is accountable and responsible for his own field, so that the team is stronger when facing collective challenges
- Be Empathetic – we are all humans with feelings, we all have the right to make mistakes, we are willing our customers, colleagues and partners to succeed. Our time at work should be a source of joy in our lives
What we will give you – the perks
- Competitive salary
- Performance Based-Bonus
- Flexible working
- Employer-paid private medical insurance
- Pension scheme
- Learning and social events
Practical Details
- Contract: CDI, full time employment
- Beginning: ASAP
- Flexible hours including remote work
- Location: Nice, France – in the French Riviera (sunny all year long)
Answer directly through the LinkedIn process or send your CV and a motivation letter by email to [email protected]
